| |
CONVERGED AND CONTEXTUAL
COMMUNICATION: ARCHITECTURAL AND BUSINESS
IMPLICATIONS
As enterprises move toward integration
of voice with presence, there is an array
of multimedia, collaboration tools and applications
that offer great potential, but where do
you start?
This Cross-Cutting Concern includes phone
systems, VoIP and the potential for integration
of IP telephony with other forms of real-time
communications such as text instant messaging
and videoconferencing. Most large enterprises
have already started the migration from
circuit-switched PBXs to IP telephony, but
may not necessarily be running SIP to their
phones.
This Cross-Cutting Concern will
address:
- Challenges associated
with enterprise migration to IP telephony
including provisioning of IP communications
services for users, support for E.911
emergency location services, and NAT traversal
- Emerging capabilities
for enterprises to consider; new SIP trunking
services, peer-to-peer voice systems,
private ENUM and more
- Integration of voice with
presence, other types of multimedia, collaboration
tools and other applications
- The migration of videoconferencing,
the integration of web services and the
use of web conferencing
- Emerging competition between
traditional PBX superplatform vendors
and software messaging/middleware vendors
including IBM and Microsoft.
- Instant messaging challenges
and trends, as IM-oriented communication
tools become multifaced and multimedia
rather than the single-channel, text-based
exception
|
