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LEVERAGE SERVICES INFRASTRUCTURE
FOR IMPROVED BUSINESS RESULTS
An application’s user interface is
more than just a pretty picture. The quality
of the user experience can significantly
affect customer satisfaction and employee
productivity, and therefore can impact sales
and costs. How can organizations leverage
the services infrastructure to build more
compelling and efficient systems?
Efforts to improve the user experience
can produce enormous business benefits.
A better user experience in internal applications
can make employees more effective at their
jobs, resulting in increased productivity
and lower costs. As well, a better user
experience in external applications can
improve customer satisfaction, resulting
in increased sales and lower customer attrition.
This Cross-Cutting Concern focuses on ways
to leverage the service infrastructure to
build better user interfaces. Topics for
discussion include:
- Portals redefined:
Portals are no longer just a brute-force
integration tool. How can portals best
be used to enable dynamic aggregation
of business functions?
- Rich Internet
Applications (RIA): Boring HTML
interfaces are a thing of the past. How
can organizations make the best use of
RIA technologies, such as Ajax, Flash,
and Microsoft Presentation Foundation?
- Smart clients:
Not every user will have access to a large
screen display with a broadband connection.
What mechanisms should organizations use
to enable applications to gracefully downgrade
application functionality to support less
feature-rich client environments? How
can organizations use smart client technology
to support mobile and occasionally connected
clients?
- Communication
and collaboration in context:
One of the most effective means of increasing
productivity is to integrate application
functionality into the users’ preferred
operating environments. What mechanisms
are available to enable communication
and collaboration from within the context
of a user’s application? Can workflow
make the experience even better?
- Usability and
security: Improved usability
doesn’t necessarily mean a decrease
in security. What’s the right balance
of security and usability? How can the
identity management (IdM) infrastructure
be effectively leveraged to open and protect
IT systems?
- IdM and security:
Personalization is a great tool for improving
the user experience. How can IdM and security
management services be leveraged to support
personalization?
- Consolidated
content control: Users send documents
as email attachments and maintain multiple
copies on their local desktops that drive
up network traffic, increase storage costs,
and create serious data integrity issues.
How can IT professionals, gain control
over the fragmented and dispersed content
and knowledge within their company.
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